Terms of Service

Welcome to Arvada Cleaning Services LLC! By booking a cleaning service with us, you agree to the following Terms of Service. Please read them carefully.

1. Services Provided

Arvada Cleaning Services LLC (“we,” “our,” or “us”) offers residential cleaning services through independent contractors (“ICs”). These ICs are not employees of Arvada Cleaning Services LLC but are vetted professionals.

2. Booking & Payment

  • Customers may request a cleaning quote and schedule services through our website, email, phone, or text.

  • Payment is due upon completion of the service unless otherwise agreed.

  • We accept [list payment methods].

3. Cancellations & Rescheduling

  • Cancellations or rescheduling must be requested at least 24 hours before the scheduled service.

  • Late cancellations may incur a $100 fee.

4. Satisfaction Guarantee

  • If you are dissatisfied with the service, please notify us within 24 hours, and we will work to resolve the issue.

  • Refunds or re-cleaning services are provided at our discretion.

5. Independent Contractors

  • Our cleaners are independent contractors, not employees.

  • While we ensure quality and professionalism, we are not liable for actions taken by ICs outside of the agreed-upon cleaning service.

6. Liability & Damages

  • We take care in handling your home, but we are not responsible for pre-existing damage or items that are fragile, improperly secured, or irreplaceable.

  • Any damage claims must be reported within 24 hours of service completion.

7. Privacy & Data Use

  • We collect and use personal information in accordance with our Privacy Policy.

  • Service addresses are shared only with the assigned cleaner for scheduling purposes.

8. Right to Refuse Service

We reserve the right to refuse or discontinue service if:

  • A home is deemed hazardous or unsafe.

  • There is harassment or inappropriate behavior toward our cleaners.

9. Changes to These Terms

We may update these Terms at any time. Continued use of our services implies acceptance of any changes.

10. Contact Us

For questions or concerns, contact us at:
📧 operations@arvadacleaning.com